A while back I posted a picture of the six (!) identical postcards I received from AT&T on the same day. That proved AT&T doesn’t filter their snail-mail to remove unnecessary mailings. Here’s proof that they’re not filtering their e-mail advertising either:
Lovely AT&T advertising e-mail
There are three sections highlighted in red there.
First, they claim, “Now it’s time to upgrade your phone”. That implies they’re checking who’s eligible for upgrades… we’ll see that they’re not.
Second, they list the “number(s)” that they claim are eligible for an upgrade. They list all five lines on the account. Only one of those lines is actually eligible for an upgrade; the rest of us have upgraded within the last six months and are not eligible for an upgrade for another year at a minimum.
Third, at the bottom they say “Ask about offers for other lines on this account”. Five is the maximum. I couldn’t add another line if I wanted to. They do this all the time. I regularly get e-mails from AT&T telling me I can add another line. When I log on to my account on their website, I get an “Add another line” link, even though I can’t actually add another line. Next time I get an e-mail telling me to add another line, I should call and demand they let me do so, and threaten to sue them for false advertising if they refuse.
Is it really too much to ask that their advertising not feel rubber-stamped?
It looks like an email from AT&T directly to you. Your name and phone numbers are clearly listed on the email. Call and demand they give you what they told you they would.