I just got these in the mail today from AT&T (click to enlarge):
(I scanned them so you wouldn’t have to put up with a picture of a wooden table.)
Yes, there are six of them, and yes, they’re all identical. The problems I see with the situation:
- They’re not de-duplicating their outgoing notification mailings, wasting both paper and postage.
- They updated my e-mail address in response to a support ticket I filed (their web interface won’t let you use e-mail addresses containing a ‘+’ character), so obviously I knew about it. Why send me a postcard at all?
- They have other options for notifying me, notably via text message which would be free and instant. I guess that’s too easy.
- I didn’t update my e-mail address until after I updated my account’s billing address to my house, but they sent the postcards (all six of them) to my previous mailing address.
I have five lines on my account, so had they sent me five postcards it would have made more sense (relatively speaking), but six? To the old address?
Sometimes, I’m not too sure about AT&T’s collective sanity.